Return Policy

Effective date: August 3, 2026

This policy covers physical products purchased through www.aloehealthcare.care. For IV therapy and other services purchased online, see our Refund Policy.

Order Fulfillment

Retail orders are fulfilled from our Santa Clara clinic. Orders are typically processed within 3–5 business days of purchase; available delivery options and any shipping costs are shown at checkout. If anything delays your order, we will contact you at the email or phone number on your order.

Retail Products (hats, soap, shampoo & conditioner, moisturizer)

Unopened, unused products in their original packaging may be returned within 30 days of purchase for a full refund of the product price. To start a return, contact us at (435) 500-2563 or info@aloeurgentcare.com with your order number, or bring the item with proof of purchase to our clinic at 3663 Pioneer Parkway, Ste #1, Santa Clara, UT 84765. If a return is shipped to us, return shipping is the customer’s responsibility unless the item arrived damaged or incorrect.

Supplements and Consumables

For health and safety reasons, oral supplements and other consumable products are final sale and cannot be returned once purchased — except if a product arrives damaged, defective, or incorrect, in which case we will replace it or refund it in full. Contact us within 7 days of receiving a damaged or incorrect item.

Gift Cards

Gift card purchases are final and non-refundable except where required by law. Gift cards are redeemable for products and services at Aloe Urgent Care, have no cash value, and do not expire.

Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days of approval. If you have any question about a return or a charge, contact us first at (435) 500-2563 or info@aloeurgentcare.com — we typically resolve billing questions within two business days.