Refund Policy
Effective date: August 3, 2026
This policy covers services purchased online through www.aloehealthcare.care, such as IV therapy visits. For physical products, see our Return Policy.
How Service Purchases Work
The price shown at checkout is the full price of your service — there is nothing more to pay at your visit for the service purchased. After your purchase, our team will contact you within one business day to schedule your appointment at our Santa Clara clinic. You can also call us anytime at (435) 500-2563 to schedule.
Cancellations and Rescheduling
- More than 24 hours before your appointment: cancel for a full refund, or reschedule at no charge.
- Less than 24 hours before your appointment, or missed appointment: a $25 late-cancellation/no-show fee may apply; the remaining balance will be refunded, or can be applied as credit toward a rescheduled visit — your choice.
- Unscheduled purchases: if you purchase a service and never schedule a visit, contact us for a full refund — unused, unscheduled service purchases are refundable in full within 90 days of purchase. After 90 days, your unused purchase remains available as credit toward any service at our clinic.
Clinical Eligibility
Every service begins with a brief clinical screening by our licensed staff. If our clinical team determines that a service you purchased is not appropriate for you, you will receive a full refund — the no-show fee never applies to clinically declined services.
Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days of approval. Refunds are always issued to the card or payment method used at purchase — never to a different card or as cash.
Memberships and Multi-Visit Programs
Wellness memberships, multi-visit packages, and vitamin-infusion subscriptions are arranged and billed at our clinic rather than through this Site. Their cancellation, proration, and unused-visit terms are provided in your membership or package agreement at enrollment, and are available anytime by calling (435) 500-2563 or emailing info@aloeurgentcare.com.
Questions About a Charge
If you have any question about a charge from us, please contact us before disputing it with your card issuer — we typically resolve billing questions within two business days.
Aloe Urgent Care PLLC
3663 Pioneer Parkway, Ste #1, Santa Clara, UT 84765
Phone: (435) 500-2563
Email: info@aloeurgentcare.com